Page: Frequently Asked Questions

alma Wellness is a holistic healing practice blending clinical herbalism, Traditional Chinese Medicine, microdosing guidance, energetics, and soul-level healing. Everything created here - from teas and tinctures to assessments and mentorship - is hand-crafted with intention, plant intelligence, and deep-rooted spiritual wisdom.

alma Wellness does not diagnose, treat, or cure disease. You receive herbal + lifestyle recommendations based on traditional modalities (TCM, herbalism, energetics) and your personal constitution. Always consult with your primary healthcare provider for medical concerns.

If you’re unsure which service is right for you, book a Discovery Call. During the session, Claudia will intuitively guide you toward the best option for your needs-whether that’s a full assessment, a personalized herbal formula, or microdosing mentorship.

Our team needs 1-2 business days to pack and ship your full order. For larger items, we ask that you allow 3-4 business days. Orders placed after 1:00 pm EST on Friday - or over the weekend - will ship on the next business day.

alma Wellness currently ships within Canada. For certain products, such as herbal teas, international shipping may be available upon request. However, tinctures and microdosing products are subject to specific restrictions depending on the destination, so customers are encouraged to reach out for personalized guidance. At this time, alma Wellness does not ship to the United States.

Please use the contact form on the Contact Us page to send us your queries.

We source all our product materials ethically and in an environment-friendly manner. Most of the items are sourced locally to help other small businesses.

Absolutely. alma creates gentle, hypoallergenic options:

• gluten-free
• dairy-free
• nut-free (unless specified)
• alcohol-free glycerites available

Yes - all herbs and mushrooms used by alma are sourced from organic and ethical growers. The plant medicines are organic, wildcrafted, sustainably harvested, and completely free of pesticides. Every tincture is crafted using organic ethanol alcohol or glycerin, along with structured and filtered water, ensuring the highest quality and purity.

Please refer to the Returns & Exchanges page for our return policy.

We take the utmost care in our packaging and delivery and rarely items may be damaged in transit. If your item does arrive damaged, let us know by sending us a message via our contact page.

Unfortunately, we don’t offer cash on delivery. But we have a lot of options that allow flexible payments and vouchsafe your money in case you need to initiate a return due to product faults.